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  1. Hi, We've identified an issue when streaming...

    Hi,

    We've identified an issue when streaming Irradiance LPEs on Iray Server or a VCA. Unfortunately this does not work correctly at the moment and there is no workaround. Irradiance LPE layers...
  2. Hi, I'm having a look at this now. Can you...

    Hi,

    I'm having a look at this now. Can you also tell me what version of Iray Server you're using? You can see the version number down at the bottom left of the web browser interface.

    Thanks,...
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    Hi Anbear, It looks like this could be a...

    Hi Anbear,

    It looks like this could be a re-appearance of an old bug, or at least something similar. Either way, you can work around the issue by disabling instancing in Iray. This will fix the...
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    Hi Angel, I'm sot sure who you sent the files...

    Hi Angel,

    I'm sot sure who you sent the files to, but it sounds like they are using outdated versions of our core mdl. Possibly due to using an old version of the NVIDIA Material Exchange package,...
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    Hi Anbear, I can reproduce the issue here and...

    Hi Anbear,

    I can reproduce the issue here and we're looking at it. Not sure at this point if it's an issue with Iray or with the model, but we'll have a look.

    Michael
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    Hi Angel, Sorry I missed the part about the...

    Hi Angel,

    Sorry I missed the part about the additional bump map. This parameter is not supported so won't have been having any effect anyway. This is why it was not included in the export.
    ...
  7. Sorry for the slow response Thorsten. Thank you...

    Sorry for the slow response Thorsten. Thank you for reporting this and we are taking a look.

    Michael
  8. Hi, There are no further controls to expose...

    Hi,

    There are no further controls to expose unfortunately. The only control is to make light sources invisible to direct camera rays, so the initial ray from the camera position will pass through...
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    It certainly wouldn't be accurate for anything...

    It certainly wouldn't be accurate for anything other than direct lighting, and the irradiance canvas is not supported for this render mode in Iray at all, so isn't something we could enable.

    The...
  10. Hi, Unfortunately this is expected behaviour...

    Hi,

    Unfortunately this is expected behaviour and there is no direct workaround for this. Turning off the visibility of a light only affects the visibility for primary camera rays, i.e. it will...
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    Hi, Unfortunately this is not possible with...

    Hi,

    Unfortunately this is not possible with the Iray+ render mode. Iray is a physically-based path tracer and the behaviour you see is a fundamental aspect of the renderer and cannot be changed.
    ...
  12. Hi Jignesh. I'm not sure if there are controls...

    Hi Jignesh.

    I'm not sure if there are controls on the card itself that would allow you to do that, but there are no such controls within Iray or the plugin to do that.

    If there are no such...
  13. Hi Jignesh, The RTX speedup applies to both...

    Hi Jignesh,

    The RTX speedup applies to both renderers. However, there is also a significant speedup to the Iray+ Interactive renderer on all cards in addition to this.

    Michael
  14. Hi Nik, As far as I can see the window does go...

    Hi Nik,

    As far as I can see the window does go back to the default size (determined by the render dimensions set in the Render Setup dialogue), but it does not go back to a default position. It...
  15. Hi Nik, I've edited the thread title. I've...

    Hi Nik,

    I've edited the thread title.

    I've had a look at this and I can't reproduce this issues. The Max 2020 installer is removing the 2020 version as expected. I've had a look in the...
  16. Thanks for the scene. I've still not been able...

    Thanks for the scene.

    I've still not been able to reproduce this so far. Rendering stops at 1500 and doesn't re-start.

    Which version of 3ds Max and which version of the plugin are you using?
  17. Hi grue, Does this happen every time with this...

    Hi grue,

    Does this happen every time with this model, or is it intermittent? I have tried the same thing with a few models here and am not seeing this behaviour. I suspect this is related in some...
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    Hi Jack, We've identified the problem and this...

    Hi Jack,

    We've identified the problem and this will be fixed in the next release. The problem is essentially that each time you close the render window, the section plane objects are not being...
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    Hi, I think what you're describing is the...

    Hi,

    I think what you're describing is the brief flicker you see when opening a render in the new Iray+ Frame Buffer. Unfortunately we have to very briefly open up the standard 3ds Max Frame Buffer...
  20. Hi, If I've understood what you're describing,...

    Hi,

    If I've understood what you're describing, you can already do this by adding layers to Iray+ materials and then altering the weight factor between the layers. This is actually analogous to...
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    Hi Jack, I've been able to reproduce the bug...

    Hi Jack,

    I've been able to reproduce the bug now. Thanks for the steps. We'll have a look at this.

    Michael
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    Hi Thorsten, Under what circumstances does...

    Hi Thorsten,

    Under what circumstances does selecting an object also select the Physical Sky? I have tried this and I can't reproduce this, so this doesn't seem to be a general case. Is this when...
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    Hi, I'm afraid I still can't reproduce the...

    Hi,

    I'm afraid I still can't reproduce the bug. Whatever it is, it doesn't seem to be a general issue. Can you give a more details set of reproduction steps, or perhaps provide a problem scene?
    ...
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    Hi Jack, Can you give more information on...

    Hi Jack,

    Can you give more information on exactly how you are doing this, in particular how you are turning the section plane "off"? I presume you are using the "On" tickbox on the section plane...
  25. Thread: crash

    by MichaelBellamy
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    Hi, Thanks for reporting this, I've been able...

    Hi,

    Thanks for reporting this, I've been able to reproduce it. Dealing with your second comment first, no this is not expected behaviour and I think the fact that this is happening is ultimately...
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